How phone, utility, and internet companies are giving consumers a break during COVID-19 pandemic


Many telecommunications and utilities companies and automakers are easing shutoffs and waiving late fees to accommodate consumers struggling during the COVID-19 pandemic.

Some companies are offering free services as COVID-19 disrupts life for workers, students, families, communities and businesses.

Companies like PG&E, Comcast, AT&T, Hyundai and Duke Energy are among the businesses giving people a break, in one way or another.

Pacific Gas and Electric Co.: PG&E has stopped service disconnections for non-payment for both commercial and residential customers until further notice. The utility company will also offer flexible payment plans “to customers who indicate either an impact or hardship as a result of COVID-19.”

Comcast: For the 60 days, the cable giant is offering free access to its Xfinity WiFi hot spots for everyone, including non-subscribers. It’s also not disconnecting internet service or charging late fees for customers who say they can’t pay their bills and providing unlimited data to its customers for no extra charge. The company is also providing 60 days of free basic internet service to new customers.

Southern California Edison: The utility is suspending disconnections for nonpayment and waiving late fees “for residential and business customers impacted by the COVID-19 emergency.”

Georgia Power: The utility is suspending residential shutoffs for 30 days, after which it will reevaluate its policy.

Consolidated Edison: The utility has suspended service shutoffs for customers having payment troubles.

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